Phoenix Healthcare final logo Partner With Us
Phoenix Healthcare

Our Services

End-to-end administrative support across hospital insurance operations.

Our Services

Hospital Insurance & Cashless Management Services

End-to-end hospital-side administrative support covering empanelment, cashless operations, claims, renewals, process improvement and management visibility.

Insurance & Revenue Operations
01

Insurer & TPA Empanelment

Application preparation, documentation support, submission coordination, follow-up and activation support for relevant insurer and TPA relationships.

02

Cashless Management

Pre-authorisation coordination, query tracking, communication and discharge-authorization follow-up to help keep cashless cases moving.

03

Claim Process Support

Documentation checks, submission coordination, pending-claim tracking and structured follow-up support.

04

Renewal & Credential Management

Monitoring of agreements, renewals and required documentation, with a forward-looking calendar and escalation discipline.

05

Insurance Desk Outsourcing

Dedicated operational support for the hospital's day-to-day insurance workflow, acting as an extension of the administrative function.

06

Audit & Process Improvement

Identification of documentation gaps, process bottlenecks, deductions and avoidable revenue leakage, with improvement recommendations.

07

MIS & Management Reporting

Periodic reporting on empanelments, cashless cases, pending matters, claims, renewals and key operational follow-ups.

Hospital ↔ Insurer / TPAStructured coordination across the administrative workflow.
H
Cashless → Claim → Follow-upTracking approvals, queries, submissions and pending matters.
Management VisibilityStructured MIS for status, pending matters, renewals and review.
Flagship Engagement Model

Your Outsourced Hospital Insurance Department

Phoenix Healthcare can work as an extension of the hospital's administrative function, providing specialist coordination without the cost and complexity of building a large in-house insurance team.

01
Dedicated CoordinationA focused operational interface for insurer and TPA-related administrative matters.
02
Structured Follow-upClear ownership of pending cases, queries, renewals and escalations.
03
Management VisibilityRegular reporting and review to help hospital management monitor the insurance workflow.
04
Flexible ScopeEngagement can be tailored from selected support areas to complete insurance-department outsourcing.
Engagement Options

Service Packages Designed Around Hospital Needs

The proposal outlines three engagement levels. Commercials can be customized based on bed strength, claim volume, insurer/TPA relationships and scope of responsibility.

For new / smaller facilities

Empanelment Support

Ideal for new or small hospitals and nursing homes.

  • Insurer / TPA empanelment
  • Documentation support
  • Submission coordination
  • Follow-up and activation support
Operational support

Professional Insurance Desk

For hospitals with existing empanelments.

  • Daily cashless coordination
  • Query management
  • Discharge support
  • Claims tracking and MIS
End-to-end outsourcing

Complete Insurance Department

For hospitals seeking comprehensive outsourcing.

  • Empanelment + cashless + claims
  • Renewals and credential management
  • Audit and process improvement
  • MIS and dedicated coordination

Ready to Strengthen Your Cashless Operations?

Connect with Phoenix Healthcare to discuss your hospital's cashless mediclaim, insurance tie-up and revenue support requirements.

Request a Consultation WhatsApp Us
Additional Healthcare Services

Beyond Insurance & Cashless Operations

Phoenix Healthcare also supports hospitals with accreditation, quality, licensing, medical tourism, corporate engagement and professional healthcare programs.

Hospital Growth & Quality Portfolio
08

Medical Tourism

Support for hospitals serving domestic and international patients, including coordination of healthcare journeys and hospital-side requirements.

09

NABH Accreditation Support

Consultancy and implementation support to help hospitals prepare for NABH accreditation and strengthen quality processes and documentation.

10

NABL Accreditation Support

Support for medical laboratories preparing for NABL accreditation, including documentation and process-readiness assistance.

11

QCI / Quality Support

Quality and process support aligned with applicable QCI-oriented requirements and institutional quality-improvement initiatives.

12

ISO Certification Support

Guidance and implementation support for relevant ISO management-system certification initiatives.

13

Corporate Tie-Ups

Support for developing and coordinating corporate healthcare tie-ups, institutional relationships and employee-health engagements.

14

Hospital Licensing – West Bengal Only

Hospital licensing and related administrative support specifically for hospitals operating in West Bengal.

15

Health Check-Up Programs

Assistance in planning and coordinating health check-up programs for corporates, institutions and other groups.

16

CME & Professional Programs

Support in arranging Continuing Medical Education (CME) programs and related professional healthcare activities.

Important: Hospital licensing support is currently offered only for hospitals in West Bengal.
WA